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Q. How long are your party rentals?
A. A typical party rental of any item is 8 hours. If extra hours are needed please call for additional rates.
Q. Is a deposit required?
A. A $50.00 deposit is required on orders $300.00 or more to hold desired equipment. The remaining balance is due upon delivery.
Q. What happens to the party rental if it rains?
A. Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. Once equipment is delivered and set up there is NO REFUND on any funds paid to Kool Bounces (Deposits or Balances).
We can offer a rain check which is good for 1 year from the scheduled date of your event. All prior bookings must take priority over any rain date rescheduling.
We can also issue a full refund of your deposit if you call and speak with someone about cancelling 48 hours prior to your event. Your deposit will be lost if we do not hear from you w/in 48 hours of your event date.
PLEASE NOTE: Kool Bounce reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45º) In this case a full refund of your deposit will be issued by check.
Q. May I cancel or reschedule my reservation?
A. Sure, please inform us the day before your scheduled delivery. Here at Kool Bounce we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.
Q. What forms of payment do you accept?
A. We accept cash, credit cards, and debit cards. We accept Visa, Master Card, and Discover Card.
PLEASE NOTE: We DO NOT accept American Express or personal checks at this time.
Q. Will you accept a check?
A. We only accept company checks from corporations, government agencies, schools, churches, and non-profit organizations.
Q. Some places charge a delivery and set up fee, do you?
A. Local delivery is always FREE however there will be a delivery fee if you are located 15 miles from Lawrenceville, GA 30043. Please call for rates in your area.
Q. Do you allow pick ups of the party inflatables?
A. No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe.
Q. How many kids can jump in the inflatable castle at one time?
A. Age of Children Allowed in Inflatable |
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5 and under |
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6 - 8 |
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9 - 11 |
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12 - 14 |
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15 - Adults |
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Going down slides |
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Q. Can we jump barefoot in the inflatable castle?
A. No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.
Q. What surfaces can you put an inflatable on?
A. Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.
Q. Can adults jump in the inflatables too?
A. Sure, 2-3 adults at a time; and NEVER with children. Jumping with children can cause SERIOUS injury.
Q. Who should supervise the children?
A. A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.
Q. Are your inflatables clean?
A. Yes, we clean and sanitize our inflatables after each event. The health and safety of our clients are our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.
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